Frequently Asked Questions
Get answers to common questions about our recovery process.
Sometimes, yes — outcomes depend on the case type, evidence quality, and where funds moved. We focus on building a strong evidence pack and clear next steps, but we never guarantee recovery.
In most cases, our fee is only due at the end of the recovery procedure and after funds have been returned in full. If any optional third‑party costs apply, we explain them clearly in advance.
No. ReclaimGuard provides consultation, administrative support, evidence organisation, and recovery guidance. We can help you prepare documentation for the appropriate institutions, but we do not provide legal advice.
Timelines vary. A basic evidence review can be completed quickly, while full tracing and institutional processes may take weeks to months depending on platforms involved and response times.
We use a compliance‑first approach and request only information required to assess and document your case. You stay in control of your accounts and funds — we will never ask for your wallet seed phrase or remote access.